When we were talking about how we tell the story, someone (David, I think) raised the question of ways of reporting. I mentioned a book that is all about this;

Foskett & Lyall, Helping the Helpers:

chapters 2 & 3, pp8-31 look at the process of observation and reporting

Chapter 9, pp131-143 & p159f look at the model of ‘verbatim reporting’ – taken, I think, from Social Work.

There are multiple copies in the library.